Returns & Exchanges

At Lucent Globe, we want you to be completely satisfied with your sustainable home essentials. If your purchase doesn't meet your expectations, we offer a 30-day return policy for unused items in their original packaging.

1

Initiate Your Request

Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare Your Package

Securely pack the items in their original eco-friendly packaging, ensuring all components are included and the RMA number is clearly marked on the outside.

3

Ship It Back

Drop off your package at any authorized carrier location using the prepaid shipping label provided by our customer service team.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing